Return & Refund Policy

We want you to be happy with your Ember & Wit purchase. If something isn’t right, please reach out and we’ll be happy to help.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused and in its original packaging.

Candles that have been lit and products that have been opened or used are considered used and are not eligible for a standard return or refund.

To request a return, please contact us at customerservice@emberandwit.com with your order number and the item(s) you would like to return.

Customers are responsible for return shipping costs. We recommend using a trackable shipping method so you can follow your return until it reaches us.

Please contact us before sending your return so we can make sure everything goes as smoothly as possible.

Non-Returnable Items

The following items are not eligible for standard return or refund:

• Custom or personalized products
• Final sale or clearance items
• Gift cards
• Candles that have been lit
• Any product that has been opened or used

Damaged or Incorrect Orders

We take care in packing every Ember & Wit order, but we know things can occasionally happen along the way. If your order arrives damaged or incorrect, please contact us at customerservice@emberandwit.com so we can help make it right.

Please include your order number and a few photos of the item and packaging. This helps us understand what happened and get things taken care of as quickly as possible.

Damaged or incorrect orders are handled separately from standard returns.

Defective Products & Product Issues

Our products are made to be enjoyed, and we want to know if something isn’t working the way it should.

If you experience a problem with a product after you’ve started using it, please contact us at customerservice@emberandwit.com. Include your order number, a description of what’s happening, and photos when helpful.

Depending on the product and issue, we may also be able to help with troubleshooting or proper use. If the product appears to have a defect, we’ll work with you on an appropriate solution.

A product being opened, lit, or used does not prevent you from contacting us about a potential defect. However, normal wear, expected product characteristics, accidental damage, or issues resulting from improper use are not considered product defects.

Refunds

Once your eligible return reaches us, we’ll confirm that we received it and process your refund to your original payment method.

Original shipping charges and return shipping costs are non-refundable for standard returns.

Depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.

Questions

Have a question about a return, refund, or an issue with your order? Please contact us at:

Ember & Wit LLC
customerservice@emberandwit.com