Shipping Policy

We’re excited to get your Ember & Wit order headed your way! We carefully pack each order to help make sure your products arrive safely and ready to enjoy.

Order Processing

Orders are typically processed and shipped within 2–4 business days after your order is placed.

Business days do not include weekends or holidays. During busy seasons, product launches, or holidays, processing may take a little longer. If we expect a significant delay with your order, we’ll do our best to keep you updated.

Once your order has shipped, you’ll receive a shipping confirmation with tracking information.

Shipping Rates

We offer a simple $6.99 flat-rate shipping fee on qualifying U.S. orders under $65.

Orders of $65 or more ship free within the United States.

The $65 free-shipping threshold is based on your order subtotal after discounts and before applicable taxes.

Delivery

Delivery estimates begin once your order has been shipped and are separate from our 2–4 business day processing time.

While we do our best to get orders packed and shipped promptly, delivery times provided by shipping carriers are estimates. Weather, holidays, carrier delays, and other circumstances outside our control can occasionally affect delivery times.

Tracking Your Order

When your order ships, we’ll send you tracking information so you can follow its journey.

Please allow some time for tracking information to update after receiving your shipping confirmation. In some cases, a carrier may have the package before its tracking system reflects the latest movement.

Shipping Addresses

Please double-check your shipping address before completing your order.

If you notice an error after placing your order, contact us at customerservice@emberandwit.com as soon as possible. If your order has not yet shipped, we’ll do our best to update the address for you.

Once an order has shipped, we may not be able to change or redirect the delivery address.

Packages Marked Delivered

If your tracking information shows that your package was delivered but you can’t find it, we recommend checking around the delivery location, with other members of your household, and with nearby neighbors when appropriate. Carriers occasionally mark packages as delivered shortly before they actually arrive.

If your package still hasn’t turned up, please contact the shipping carrier and feel free to reach out to us at customerservice@emberandwit.com. We’ll help however we reasonably can.

Lost Packages

If your package appears to be lost in transit or has stopped moving for an unusual amount of time, please contact us at customerservice@emberandwit.com with your order number.

We’ll work with you and the shipping carrier to help determine what happened and what the next steps should be.

Orders Damaged During Shipping

We put care into packing every order, but occasionally products can be damaged while in transit.

If your order arrives damaged, please email customerservice@emberandwit.com with your order number and a few photos of the damaged item and packaging. This helps us understand what happened and get things taken care of as quickly as possible.

For additional information about damaged products, returns, and refunds, please see our Return & Refund Policy.

Hot Weather & Candles

Candles and wax products can be sensitive to high temperatures. During warmer months, we may adjust shipping practices or timing when necessary to help protect your order during transit.

We recommend retrieving packages containing candles or wax products as soon as possible after delivery and avoiding leaving them outside or in a hot mailbox, vehicle, or other high-temperature environment for extended periods.

Shipping Restrictions

At this time, Ember & Wit ships to addresses within the United States.

Some products or destinations may be subject to shipping restrictions. If we're unable to ship an item in your order to your selected address, we'll contact you.

Questions About Your Shipment

If you have questions about your order or shipment, please contact us at:

Ember & Wit LLC
matt@emberandwit.com

Please include your order number when possible so we can help you more quickly.